How to place an order?

To place an order, please follow the below steps: 

  • Browse through the range of products in our website and select the ones you like. After you have decided what you want, select the relevant size. You can check out our size chart for reference.
  • Once done, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing Myahirs.com account or simply continue as a ‘New User’ and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

 

How do I use Myahirs wallet and coupon codes?

  • You can check your wallet balance in your account once you login. Select My Account and click on ‘My Wallet’ from the list. You will be able to see Current Wallet Balance, add balance to the wallet and see the Transaction History.
  • To use Myahirs wallet balance, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see the final amount with the wallet balance already adjusted. Make sure you are logged in to your account to use this.
  • There will be an option to apply coupon codes for discounts. If you have a discount coupon, put that in the box and click ‘Apply Coupon’. The coupon benefits will be automatically added to your final amount. Please make sure you are using a valid coupon code

 

How will I know that the order is placed successfully?

  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is to wait for the product to arrive!
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How do I receive my order?

  • We have tied up with best courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live. Please check our ‘Terms and Conditions’ for more details.
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

 

Tried using Net banking/Debit/Credit cards, the order was unsuccessful but the amount got deducted. What’s happening?

  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/issues you can write to us at customercare@myahirs.com or call us on our helpline, and we’ll help sort things out.

 

How to check the status of your order?

  • To find out when your order is arriving, you need to first log in to your account. Click on the Login/Register icon (located on the top right corner) and enter your login details.
  • Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
  • After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at customercare@myahirs.com, and we would do our best to help you out.

 

Is it safe to pay online using Netbanking/Credit/Debit cards?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

 

Why am I not getting COD option on the payment page?

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

 

Are there any hidden charges?

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

 

What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at customercare@myahirs.com

 

How long will it take for my order to be delivered?

  • Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

 

Are there any additional shipping charges?

Myahirs.com provides FREE shipping for all orders above Rs. 450 in India. A shipping charge of Rs. 50 is payable only on orders below Rs. 450.

 

How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from our website by simply clicking on the ‘Track Order’ button on the top of our website and then putting in the Tracking ID to track the order

 

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as balance to your Myahirs Wallet which will reflect within 24-48 hours of initiation.

 

Refund, exchange and Cancellation policy

Please check our Refund, exchange and Cancellation policy for more details

 

Do you take bulk orders?

Yes, we absolutely do. You can email us with your order and design details at customercare@myahirs.com We’ll also try and work out a discount for you, depending on the quantity of your order.

Please note that to eradicate complexity of designs, we can only work out on designs with maximum 4 colors.

You can check out our Bulk/ Custom Orders page for more 

 

Will I automatically receive marketing emails from you after registration?

You will automatically get subscribed to our marketing emails and SMS’s if during registration’ Subscribe and be our friends! ’ checkbox is clicked. In case you do not want to receive these, you can click on the unsubscribe link in the email.

 

What to do if I forgot my password?

You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

 

Is there any option to try the product before buying it?

We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at customercare@myahirs.com

 

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

 

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

 

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are one time charges and are non-refundable.

 

I have created a Return request. When will I get the refund?

You will receive the refund in the form of balance in your Myahirs Wallet, once the package reaches the warehouse. To request for bank refund, you may Contact Us.

 

What if I’m not available when the pickup is being attempted?

Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.